Privacy Policy

Privacy Policy

At SR Hotels & Resorts, we are committed to protecting the privacy of our guests and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with applicable privacy laws. By accessing or using our services, you consent to the terms outlined in this policy..

1. Information We Collect

We may collect the following types of information from our guests and visitors:

• Personal Information: This includes your name, contact information, email address, phone number, nationality, and payment information when you book a stay, use our services, or sign up for our newsletters.
• Booking Information: When you make reservations through our website or third-party platforms, we collect details related to your stay, such as room preferences, special requests, and transaction history.
• Technical Information: We collect information about your device and how you interact with our website, including your IP address, browser type, operating system, and cookies for analytical and security purposes.

2. How We Use Your Information

We use your personal information for the following purposes:

• To manage your hotel reservations and bookings
• To personalize your experience during your stay with us
• To send promotional offers, updates, and newsletters (only if you opt in)
• To respond to your inquiries or provide customer support
• To improve our website’s performance and enhance your browsing experience
• For internal data analysis and operational purposes
• To comply with legal requirements and ensure the safety of our guests

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties, including:

• Service Providers: We may share your information with third-party vendors or partners who assist us in managing reservations, processing payments, and delivering services (e.g., housekeeping, food and beverage services, IT support).
• Legal Authorities: We may disclose personal data to comply with legal obligations or in response to lawful requests from government authorities.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include data encryption, secure servers, and regular system audits. However, no data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and collect non-personal data, such as website traffic and interaction patterns. Cookies help us understand your preferences and tailor our services accordingly. You can adjust your browser settings to disable cookies, but this may affect the functionality of our website.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections or updates to your personal data
• Request deletion of your personal data, subject to applicable legal requirements
• Opt out of receiving promotional communications by following the unsubscribe link in our emails or by contacting us directly

7. Third-Party Links

Our website may contain links to third-party websites, such as booking platforms or social media channels. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before submitting any personal information.

8. Children’s Privacy

SR Hotels & Resorts does not knowingly collect personal data from children under the age of 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

9. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any modifications will be posted on this page, and the updated policy will include the effective date.

10. Contact Us

If you have any questions or concerns regarding our privacy practices or if you wish to exercise your rights, please contact us at:

SR Hotels & Resorts

Address: H, 150/11, Tivai Vaddo, Calangute, Goa 403516

Phone No. +91 870 042 0030

Email Id: hotelbayboutique@gmail.com

By using our services, you acknowledge that you have read and understood this Privacy Policy. Thank you for choosing SR Hotels & Resorts, where your privacy and security are our top priority.